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Statement by Allie Evangelista, Vice President & General Manager on the Reopening of Hollywood Gaming at Mahoning Valley Race Course
“While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we have been working closely with the Ohio Lottery Commission, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:
Social Distancing
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- We will limit capacity on our gaming floor to no more than 50% of our maximum occupancy.
- The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
- Gaming machines will be configured to enforce social distancing requirements.
- Live music, entertainment, convention, and banquet services will remain suspended.
- There will be no large drawings, tournaments, or special events.
- Take 2 Food Court is open.
- Skybox Sports Bar is open.
- Valet entrance is open but valet services are not available.
- Property restricted to guests 21 and over, this now includes racing and simulcast.
Health & Safety
- Updated Operating Hours: In light of state orders from Governor DeWine, the property will be open from 7 a.m. to 10 p.m. daily.
- Team members and vendors will be required to wear masks and will undergo a self-assessment health screening each day, including temperature checks, prior to their shift.
- In support of Governor DeWine and in order to help reduce the spread of COVID-19, Hollywood Gaming at Mahoning Valley Race Course will be requiring all persons in public areas to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification.
- VLT machines will be thoroughly and regularly cleaned throughout the day.
- Sanitizer stations will be installed on the racino floor and be readily available throughout the facility.
- We will close the facility each night for a deep cleaning.
We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.”
Gaming
Hours of Operation: We are open 7 a.m. – 10 p.m. daily.
Gaming machines are configured to enforce social distancing requirements.
Masks
All employees are required to wear masks.
In support of Governor DeWine and in order to help reduce the spread of COVID-19, Hollywood Gaming at Mahoning Valley Race Course will be requiring all persons in public areas to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification.
Racing
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Simulcast Racing is available daily from noon to 10 p.m.
Mutuel Teller hours are:
Monday – Tuesday: 12:30 p.m. – 5 p.m.
Wednesday – Friday: 12:30 p.m. – 6 p.m.
Saturday: 11:30 a.m. – 9:30 p.m.
Sunday: 12:30 p.m. – 6 p.m.
Property restricted to guests 21 and over, this now includes racing and simulcast.
Dining
Take 2 Food Court: Open from 10 a.m. to 9:30 p.m. daily.
H Lounge Bar: Open for drink service.
Skybox Sports Bar:
Thursday & Friday: 5 p.m. – 9 p.m.
Saturday: Noon – 9 p.m.
Sunday: Noon – 8 p.m.
Trackside: Open noon – 4 p.m. on racing days.
Harlan's Holiday: Open Saturdays only, Noon – 4 p.m. Take out window available during Skybox hours of operation.
Entertainment
All live entertainment will remain suspended at this time.
Hollywood Casino Jamul Shuttle Schedule Of Events
Other
Property restricted to guests 21 and over, this now includes racing and simulcast.
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Lottery Tickets
We can cash winning lottery tickets up to $599 “Pay” and between $600 and $5000 “Pay to Bearer” at any time. Due to the regional lottery offices being closed, starting Tuesday, July 14, 2020, on Tuesdays and Saturdays an Ohio Lottery representative will be available to process winning tickets over $5000 “File a Claim” and a check will be mailed. Visit or call our mychoice Center for details.